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Quality Policy Statement

Committed to delivering consistent quality and enhancing customer satisfaction

At BIDCO Africa Ltd., quality is at the heart of everything we do. We are committed to consistently delivering safe, legal & high-quality products and services that meet customer requirements, enhance customer satisfaction and create confidence among customers and other interested parties through an effective Quality Management System aligned with ISO 9001:2015 and applicable statutory, regulatory and customer requirements.

1. Quality Commitment

  • We are committed to establishing, implementing, maintaining and continually improving an effective Quality Management System that complies with ISO 9001:2015 and consistently meets applicable customer, statutory and regulatory requirements.
  • We provide products and services that consistently conform to agreed requirements, are delivered on time, and create sustainable value for our customers.

2. Customer Focus and Product Excellence

  • We understand current and future customer needs and deliver products and services that meet agreed specifications, perform as intended and provide value.
  • We actively seek customer feedback and use performance data to drive continual improvement, innovation and timely resolution of customer concerns.

3. Process Excellence and Risk-Based Thinking

  • We manage our activities through interconnected processes, use data to identify risks and opportunities, and make evidence-based decisions to improve performance.
  • We monitor, measure, analyse and evaluate our Quality Management System and comply with all applicable customer, statutory and regulatory requirements.

4. People, Leadership and Innovation

  • Leadership is accountable for the effectiveness of the Quality Management System and provides the resources needed to achieve quality objectives.
  • We develop the competence of our people, encourage innovation and collaboration, and foster a culture where quality is built into every process rather than inspected into finished products.

5. Continual Improvement

  • We review this Quality Policy, our Quality Management System and measurable quality objectives regularly to ensure they remain appropriate to the organisation's purpose, context and strategic direction.
  • This Policy Statement provides the framework for establishing and reviewing our quality objectives. It is communicated throughout the organisation, made available to relevant interested parties, and reviewed periodically to ensure its continuing suitability, adequacy, effectiveness and alignment with our strategic direction of "Happy, Healthy Living for All."

Sanchita Singh
Director, BIDCO Africa Ltd.
October 2026