Clarifications On The Quality And Safety Of Gental Care Hand Sanitizer

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May 18, 2020

BIDCO Africa Limited late Sunday evening May 17th, 2020,received surprising reports from the local media by Kenya Bureau of Standards about WITHDRAWAL OF THE USE OF KEBS STANDARDIZATION MARK PERMITS ON SUBSTANDARD HAND SANITIZERS.

Whereas KEBS is mandated to conduct surveillance and testing of products in the market, there is a due process and protocols required by law that should there be any serious questions or concerns noted from any product samples, the manufacturer is officially informed of such withdrawal due to noncompliance and granted the right to respond in order to take corrective actions and address whichever concerns.

We wish to set the record straight that BIDCO Africa has not received any official communication from KEBS on any non-conformity or irregularity of test results conducted on a particular batch number or samples of Gental Care Hand Sanitizer from the market to warrant withdrawal of all products in the market or DECLARE ALL GENTAL CARE HAND SANITIZER products as substandard.

Bidco has in its possession test certificates from independent Laboratories too which show that Gental Care Hand Sanitizer meets all the standards set by KEBS. Quality Assurance and Quality Control of all our products including Gental Care Hand Sanitizer is strictly carried at two levels – pre-production (Quality Assurance) and post-production (Quality Control) on a regular basis.

We have since been in communication with senior management at KEBS and this morning, a senior delegation from BIDCO visited their headquarters along Popo Road in South C Nairobi, where we established that following consistent market surveillance and testing of hand sanitizers in the market by KEBS, a sample of Gental Care Hand Sanitizer from Mombasa was found with 66% alcohol concentration while a separate sample collected from Nairobi revealed the alcohol content levels at 59.63% against their specifications of minimum 60% alcohol concentration.

We wish to assure all our customers that the alcohol levels on the said sample from
Nairobi is within the margins found in any lab test results and as such is a normal practice
that KEBS follows in re-sampling and testing to confirm the machine performance and
re-validation of test analysis. Our product, Gental Care Hand Sanitizer that you have been
using or have in stock is therefore safe and has not lost any efficacy due to this episode.
We ask for your patience as we resolve this issue.

Today, Monday, May 18, 2020 KEBS has visited BIDCO Africa plant in Thika, started the process of doing a surveillance audit, collection of random samples along with drawing other samples from the market. As a long-standing manufacturer in Africa with a heritage of over 35 years, BIDCO Africa operates in full conformity and total compliance with all standard specifications. The renewal of KEBS Standardization certificate for Gental Care Hand Sanitizer was issued on February 19, 2020 after confirmation of conformity to product specifications. We are subsequently cooperating with KEBS on the following fronts:

i. Establishing the authenticity of the sample collected in Nairobi with test results
showing 59.63% alcohol levels.
ii. Retesting the samples from the said batch while also sending the same samples to
an independent laboratory for analysis and confirmations.
iii. Collection of other samples from the manufacturing facilities in Thika for retesting
and analysis.

At a time when our nation is hard hit by COVID-19 pandemic, we cannot afford to
compromise on quality. Ever since the first case of COVID-19 was reported in the country,
BIDCO has been on the frontline in a bold move to assure Kenyans that there is hope
amidst the challenging times.
We would like to assure our customers and all our partners of our continued commitment
towards producing and delivering high quality products that enhanceHappy, Healthy and
Safe Living.
. . . Ends.

ABOUT BIDCO AFRICA
BIDCO Africa is East Africa’s largest FMCG manufacturer. Founded in 1985, Bidco Africa is
the market leader in the edible oils and fats categories in Kenya. Bidco Africa also
manufactures Hygiene and personal care products and most recently set foot in the Food
and Beverages product categories producing noodles, juices, water, carbonated soft
drinks and energy drinks.
Bidco Africa is a Responsible Citizen, guided by its Code of Ethics and a signatory to, among
them, the United Nations Global Compact (UNGC) and the United Nations Women
Empowerment Principles (UNWEPs). Bidco operates in best practices benchmarking with
Global Standards and has received numerous awards and certifications including:
1. Food Safety Management System Policy – ISO 22000
2. Social Accountability Policy – SA 8000
3. Energy Management System Policy – ISO 50001
4. Quality Management System Policy – ISO 9001
5. Integrated Management System – PAS 99
6. Environment Management System Policy – ISO 14001
7. Occupational Health and Safety Management Policy – BS OHSAS 18001